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Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Returns

We have a 30-day calendar days return policy, which means you have 30 days after receiving your item to request a return. If more than 30 days by since your receipt of the product, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

We do not charge any handling fees for returns.

To start a return, you can contact us at service@latexbuy.com

If your return is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package.

Do NOT send an item back before communicating with us.

You can always contact us for any return question at service@latexbuy.com

About How to Cancel an Order

If your order has not been shipped from our warehouse, you can contact us by email to cancel the order, and we will arrange a refund on the same day we receive the cancellation request.

Email: service@latexbuy.com

If your order has already been shipped from our warehouse, cancellation requests cannot be accommodated. However, you can contact us via email promptly after receiving your package to address your post-purchase needs.

Email: service@latexbuy.com

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. If you find any damages on your product, please contact us through CONTACT US page and we will make it right for you. 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have,. We will help issue a refund once the return is accepted, and you can make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you'll be automatically refunded on your original payment method.

Our refund process is initiated within 1 to 2 business days after we receive the returned product.

Due to variations in the refund processes and procedures of different credit card banks, there is some uncertainty regarding the time it takes from initiating the refund to you receiving it. The estimated timeframe for completing the entire process is approximately 2 to 15 business days.

Our team will remain in constant communication with the bank and follow up on the entire refund process. It is important to note that we kindly request all customers not to initiate any disputes with their credit card banks during our refund handling process. If you have any questions or concerns, please feel free to contact us at any time.

Email: service@latexbuy.com

Return Shipping fee

(1) If the return is due to a seller error, such as sending the wrong item or a defective product, the shipping cost will be covered by us, the seller.

(2) If the return is due to a buyer error, such as ordering the wrong item, the shipping cost will be the responsibility of the buyer.

Email: service@latexbuy.com